What to do??
Neither tablet would log in. Time to call in the big guns.
I emailed tablet
support about my tablet problems and figured I would hear from them in a day or
two, closed my laptop and left to run errands. Within literally 2 minutes (and I have proof), I
received an email back.
Once I got back
home, I began emailing back and forth with Amplify tablet support and all in
all, must have talked to 3 or so people. (They really wanted to make sure
my problem was solved.) We finally ended up on the phone troubleshooting
various things with the tablet, none of which worked.
The end
result..... I was to go back to the school where my tablets were registered on
Day 1 training, let them connect to the wifi, and finish all updates and
downloads. Skeptical, I was, but a few days later, I gave it a shot, and
what do you know… It worked.
I emailed Amplify
back and, within minutes, I was back on the phone with tablet support and
logging in successfully to both tablets.
How many people
dread calling any kind of tech. support to end up on the phone waiting and
waiting and waiting? Then you end
up speaking to someone from who knows where, that is hard to understand, and
doesn't seem to really get, AT ALL, what your going through or what your
problem is.
Well, I have to
say.... Amplify, you surprised me!! Your customer support ROCKS and it is exactly what it should be. New respect found!
(OK, Amplify….
been there, done that, ……. T-shirt?????))
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