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Amplify Tablet Support

What to do??  Neither tablet would log in.  Time to call in the big guns.

I emailed tablet support about my tablet problems and figured I would hear from them in a day or two, closed my laptop and left to run errands. Within literally 2 minutes (and I have proof), I received an email back.

Once I got back home, I began emailing back and forth with Amplify tablet support and all in all, must have talked to 3 or so people.  (They really wanted to make sure my problem was solved.)  We finally ended up on the phone troubleshooting various things with the tablet, none of which worked.

The end result..... I was to go back to the school where my tablets were registered on Day 1 training, let them connect to the wifi, and finish all updates and downloads.  Skeptical, I was, but a few days later, I gave it a shot, and what do you know…  It worked.

I emailed Amplify back and, within minutes, I was back on the phone with tablet support and logging in successfully to both tablets.

How many people dread calling any kind of tech. support to end up on the phone waiting and waiting and waiting?   Then you end up speaking to someone from who knows where, that is hard to understand, and doesn't seem to really get, AT ALL, what your going through or what your problem is.

Well, I have to say.... Amplify, you surprised me!!  Your customer support ROCKS and it is exactly what it should be.  New respect found!

(OK, Amplify…. been there, done that, ……. T-shirt?????))


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